Executive - Customer Support (0-2 yrs)
Customer Support Executive
Designation : Customer Service Representative
Job Location : Kaikondrahalli, Sarjapur Road, Bangalore; Google Link- https://goo.gl/maps/
Educational & Skill-Set :
Qualifiers :
Education: Graduation/HSC qualified, Excellent verbal and written communication skills.
- Good Interpersonal skills, and numerical and analytical ability.
- Decision-making skills.
Languages: English & Hindi mandatory, Kannada/Tamil/preferred 6 days a week and the week-off will be on weekdays.
Perks & Value Proposition :
- Employee health insurance of Rs. 1 lakh per year.
- The company pays premium.
- Employees get free lunch and snacks.
- Employees are promoted every 6 months.
- Outstanding performers get promoted every quarter.
- Monthly reward and recognition to outstanding performers.
- Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
Specific Responsibilities :
- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Remunerations: Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
