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13/01 Ganesh
Director at Core Edge Solutions

Views:81 Applications:8 Rec. Actions:Recruiter Actions:5

Executive - Customer Support (0-2 yrs)

Bangalore Job Code: 106007

Customer Care Executive -Job Description

Key roles : 

- To Answer queries/resolve problems of customers through phone calls.

- Attend & respond through email and chat to customers.

- Must have good computer skills particularly excel sheets, MIS,PPT & reports

- Experience in SAP environment is an advantage or willing to get training.

- Provide correct and quality information to customers on every call with good listening and English grammar skills.

- Having good skills to enter data with out error complaints/feedback/suggestions in the portal

- Able to manage MIS and metrics in the internal customer portal

- Must have ability to go deeper in to problems solving skills

- Should coordinate internally & externally with good relationship

Language- Hindi Fluency is required

- Able to communicate confidently and politely, with good speaking skills.

- Awareness on MNC retail products.

- Detailed knowledge of company products, brand compare against competitors.

- Good computers skills (Quality & Speed)

- Ability to handle telephonic conversations confidently

- Good Listening & Comprehension skills

- Good speak, read & Write English & Hindi mandatory.

- Should be flexible to work 6 days in a week

- Work will be always on general shift

Work location- BTM Layout Bangalore

- Looking for energetic, enthusiastic candidates who can join immediately

Kindly apply immediately

Core Edge Solutions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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