Director at Core Edge Solutions
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Executive - Customer Support (0-2 yrs)
Customer Care Executive -Job Description
Key roles :
- To Answer queries/resolve problems of customers through phone calls.
- Attend & respond through email and chat to customers.
- Must have good computer skills particularly excel sheets, MIS,PPT & reports
- Experience in SAP environment is an advantage or willing to get training.
- Provide correct and quality information to customers on every call with good listening and English grammar skills.
- Having good skills to enter data with out error complaints/feedback/suggestions in the portal
- Able to manage MIS and metrics in the internal customer portal
- Must have ability to go deeper in to problems solving skills
- Should coordinate internally & externally with good relationship
Language- Hindi Fluency is required
- Able to communicate confidently and politely, with good speaking skills.
- Awareness on MNC retail products.
- Detailed knowledge of company products, brand compare against competitors.
- Good computers skills (Quality & Speed)
- Ability to handle telephonic conversations confidently
- Good Listening & Comprehension skills
- Good speak, read & Write English & Hindi mandatory.
- Should be flexible to work 6 days in a week
- Work will be always on general shift
Work location- BTM Layout Bangalore
- Looking for energetic, enthusiastic candidates who can join immediately
Kindly apply immediately
Core Edge Solutions www.coreedgesolutions.com
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