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13/01 Ganesh
Director at Core Edge Solutions

Views:81 Applications:8 Rec. Actions:Recruiter Actions:5

Executive - Customer Support (0-2 yrs)

Bangalore Job Code: 106007

Customer Care Executive -Job Description

Key roles : 

- To Answer queries/resolve problems of customers through phone calls.

- Attend & respond through email and chat to customers.

- Must have good computer skills particularly excel sheets, MIS,PPT & reports

- Experience in SAP environment is an advantage or willing to get training.

- Provide correct and quality information to customers on every call with good listening and English grammar skills.

- Having good skills to enter data with out error complaints/feedback/suggestions in the portal

- Able to manage MIS and metrics in the internal customer portal

- Must have ability to go deeper in to problems solving skills

- Should coordinate internally & externally with good relationship

Language- Hindi Fluency is required

- Able to communicate confidently and politely, with good speaking skills.

- Awareness on MNC retail products.

- Detailed knowledge of company products, brand compare against competitors.

- Good computers skills (Quality & Speed)

- Ability to handle telephonic conversations confidently

- Good Listening & Comprehension skills

- Good speak, read & Write English & Hindi mandatory.

- Should be flexible to work 6 days in a week

- Work will be always on general shift

Work location- BTM Layout Bangalore

- Looking for energetic, enthusiastic candidates who can join immediately

Kindly apply immediately

Sheetal
Core Edge Solutions www.coreedgesolutions.com

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