HR Manager at Cyber Hospitality Pvt Ltd
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Executive - Customer Support (0-1 yrs)
Job Type : Onsite (Work From Office)
Location : Vadodara
Experience : Fresher- 1 Year
- Good With English.
- Willing to work in Night Shift.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.