Recruiter at Nexplace Info Pvt Ltd
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Executive - Customer Support (0-1 yrs)
- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
