HR at Rafox Systems India
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Executive - Customer Support (0-1 yrs)
- Manage large amounts of outbound calls in a timely manner
- Follow communication - scripts- when handling different topics
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- - Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Candidates should know Bengali,English,Hindi
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