Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
05/02 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:51 Applications:26 Rec. Actions:Recruiter Actions:19

Executive - Customer Success - Telecommunications (0-5 yrs)

Hyderabad Job Code: 311006

-Leadership Role

-A role that offers a breadth of learning opportunities

-Opportunity to make a positive impact

Our client is a team of experienced professionals dedicated to providing reliable and affordable bulk SMS services to businesses and organizations of all sizes.

The Job

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

Ideal Candidate

- You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment, Other Services and Telecommunications industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You are highly goal driven and work well in fast paced environments

- You are a strong team player who can manage multiple stakeholders

Add a note
Something suspicious? Report this job posting.