Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Success - Telecommunications (0-5 yrs)
-A role that offers a breadth of learning opportunities
-Opportunity to make a positive impact
Our client is a team of experienced professionals dedicated to providing reliable and affordable bulk SMS services to businesses and organizations of all sizes.
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment, Other Services and Telecommunications industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders