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31/05 Suvetha Ganesan
Executive - Talent Acquisition at InnBuilt

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Executive - Customer Success - SaaS Firm (0-2 yrs)

Chennai/Tamil Nadu Job Code: 328461

We are looking for Customer Success Executives to serve Domestic & International customers for our SAAS Product.

Key Responsibilities :

- Run Demos to prospective customers

- On-boarding of new accounts and ensure successful implementation.

- Provide training, mentorship, and support during initial adoption.

- Educate customers on best practices

- Excellent client-facing/customer service skills

- Excellent written and verbal communication skills

- Ability to focus and follow-through to the resolution of issues

- Ability to diffuse tension and work the issue at hand

- Ask customers targeted questions to quickly understand their requests.

- Follow defined steps to resolve the tickets and help the customers

- Interact with customers through phone, email or chat, until they- ve solved the issue.

- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

- Provide prompt and accurate feedback to customers.

- Prioritise and manage several open issues at one time.

- Develop training materials and support documentation and self help knowledge base

- Multiple language speaker is a plus

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