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03/12 Vaishali Dutta
Sourcing Executive at HireTale

Views:69 Applications:26 Rec. Actions:Recruiter Actions:22

Executive - Customer Success - IT (2-4 yrs)

Bangalore Job Code: 100984

Customer Success Executive


A Customer Success Executive is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Duties and Responsibilities :

1. Understanding the customer's needs to help them exploit Product Better.

2. Onboarding and execution of Client.

3. Establish Customer Support Practices.

4. Upselling.

5. Maintaining Client Delight.

6. Assisting in Technical and Product Support.

7. Supervise Employees.

8. Taking Initiatives.

Eligibility Criteria :

1. Good interpersonal skills

2. Good emotional intelligence

3. Proactive and willing to improve on processes

4. Strong leaders.

5. Highly organized.

6. Shave experience in directing others.

7. Strong communicators both orally and in writing.

8. Hardworking.

9. Flexible

Core Technical skills:

1. Proficient in Microsoft Office Suite specifically Excel and PowerPoint

2. Knowledge of customer service practices

3. Technical aptitude and ability to learn software programs

4. Bachelor's degree in Engineering, PG from a reputed college.

Bonus Skills:

1. Knowledge of technologies such as IT networking, internet technologies, web servers and XML

2. Experience with Customer Relationship Management (CRM) software such as Salesforce, Totango etc.

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