Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Success - IT (1-5 yrs)
- Fantastic work culture
- Leadership Role
- Flexible working options
Our client is a comprehensive cloud-based ERP platform that handles everything from eCommerce to ERP, Production, Inventory, Cloud-POS, Smart Retail, Omnichannel eCommerce, Self - Checkout, Smart Cart, mPOS, Self Ordering, Cloud Printing, ERP, Customer Loyalty & Memberships, CRM, Self-Kiosk, Offers & Discounts, GST Returns, Accounting, and Hybrid POS and much more!
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Candidate
- You have at least 1 year experience within a Customer Success role, ideally within the Ed Tech, IT Services and Software / SaaS industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Onboarding, Client training, Product training and Post Sale
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
- You are a strong networker & relationship builder
