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06/08 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:9 Applications:10 Rec. Actions:Recruiter Actions:3

Executive - Customer Success - IT (0-3 yrs)

Bangalore Job Code: 227420

- Great Opportunity

Our Client is a hybrid event platform for the complete event cycle to manage all kinds of events. The robust platform provides the ability to host in-person events, virtual events, hybrid events, and webinars. Our event management software lets organizers manage remote & in-person attendees, exhibitors, sponsors, speakers with ease from start to finish.

The Job : 

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Developing and managing a portfolio of Key Accounts.

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Achieving and exceeding weekly and monthly KPIs.

- Coordinating pre-sales and post-sales follow up.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

Ideal Candidate :

Skills Required:

- You have at least 1 year experience within a Customer Success role, ideally within the IT Services industry.

- You have prior experience in dealing with Key Accounts.

- Experience within Startup Experience, National Sales and Multi-country Sales would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

- You are highly goal driven and work well in fast paced environments

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