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09/05 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:18 Applications:16 Rec. Actions:Recruiter Actions:5

Executive - Customer Success - IT (0-1 yrs)

Chennai Job Code: 212373

- Work alongside & learn from best in class talent

- A role that offers a breadth of learning opportunities

- Fantastic work culture

Our Client is a VC funded artificial intelligence company that uses deep learning technology to convert video into actionable intelligence for various industries to help automate monitoring and improve efficiencies. It is a software that integrates with existing CCTV cameras & converts video footage into actionable insights to increase sales, enhance efficiency, implement process compliance and Identify security threats.

The Job Responsibilities :

- Drive and track a consistent engagement process with all customers in your portfolio

- Work cross-functionally with our sales, support, services and audit teams to proactively manage each client's successful deployment

- Build strong and positive relationships with our customers

- Manage the client from onboarding, through the life cycle and ongoing activities

- Provide detailed reviews of service disruptions, metrics, business reviews

- Become escalation point for the client inside the organisation for fast resolution

- Provides the customer periodical reports

Ideal Candidate Requirements :

- Bachelor's degree (B. A, B. Com, BBA, MBA preffered)

- Well-versed with Microsoft Excel (Key Requirement) and passionate about driving meaning from data

- Fanatical about customer success and tenacious at driving long-term customer value

- Enthusiastic team player with the ability to influence others

- Experience Level : 0-1yrs.

(Freshers can apply)

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