Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
30/05 Radhika Kaundinnya
HR at belong.co

Views:198 Applications:46 Rec. Actions:Recruiter Actions:0

Executive - Customer Success - Executive Search Firm (1-2 yrs)

Bangalore Job Code: 76833

- Gather the required information necessary in order to best handle customer software and technical inquiries.

- Manage customer expectations regarding estimated response times for issue resolution, extensively research and document customer technical issues.

- Own customer and internal technical issues support requests from initial report to resolution, communicating with customers regularly regarding issue status Collaborate with other stakeholders like Customer Success teams and engage the Software Engineering, Data Operations, and engagement teams.

- Identify ongoing training needs and gaps for users.

- Build content on customer education.

- Contribute to process improvements in Escalation Management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.