- Increase renewal rates and reduce churn

- Expand our revenue in accounts through cross-selling and up-sell

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

- Drive new business growth through greater advocacy and reference-ability

- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback via Intercom

- Represent the voice of the customer to provide input into every core product, marketing and sales process

- Collaborate closely with team members to support renewals and expansion opportunities

- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support

- Collaborate with the engineering and development team to set up or configure our software platform as per customers- requirements and troubleshoot technical issues raised by customers

- Gauge customers- levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

- Being the main point of contact between the company and a number of named enterprise accounts

Skills/Tools/Software are required:

Excellent communication and presentation skills, Enthusiastic and creative leader, Analytical and process-oriented mindset, Highly creative.

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