18/08
Priyanka Rane
HR Consultant at SSV HR Services
HR Consultant at SSV HR Services
Views:8 Applications:11 Rec. Actions:Recruiter Actions:4
Executive - Customer Service - Voice Process - eCommerce (1-6 yrs)
Domain : E-commerce / Social Media
Designation : Customer Service Executive
Location : Mumbai
WORK FROM HOME
HSC / Graduate
Excellent communication skills
Role and Responsibilities :
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
Salary: 3 Lac + Attractive Incentives
Call / Whatsapp Priyanka on 8879437943
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