Entrepreneur at SSV HR Services
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Executive - Customer Service - Voice Process - eCommerce (1-5 yrs)
We're Hiring Customer Services Executive for an E-commerce Company
Call on 9773322877 | 9769106910 |
Qualification: HSC or Any graduate
Experience : 2 years Customer Services Voice Exp (preferable From Ecommerce Voice Support Background Only )
Process : Voice Process (Ecommerce)
Shift Timing : Day Rotational shift
Salary Range : Rs. 20,000 to Rs. 25,000 In hand + Incentives
Skill Required : Excellent Verbal & Written communication Skill
Role & Responsibilities :
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Need to handle email and inbound queries via Calls, Email & Chat
SSV Group
