HR Recruiter at Genetic Callnet
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Executive - Customer Service - Voice Process - BPO (0-1 yrs)
Customer Service Executive
Hiring for BPO voice process
Location : Airoli/Andheri
Qualification : Min HSC
Shift : 6.30 pm- 3.30 am (night shift with sat-sun fixed off)
Salary : up to 23k (depending on interview performance and last drawn)
Requirements :
- Candidate should possess excellent english oral and written communication skills
- Candidate with good customer service skills would be preferred
- Candidate should have 0-1 year of experience in Customer Support Voice Process.
- Prior experience in Customer Service industry will be an added advantage.
- Should be open to work in Rotational shifts.
- Responsible for dealing with Domestic & International Clients
- Responsible for dealing with Clients- Queries
Responsibilities and Duties :
- Candidates with good communications can apply.
- Identify and assess customers needs to achieve satisfaction.
- Managing incoming calls and customer service inquiries.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers & requests.
Interested candidates can share CV or whats app on 8657521202.
Mayuri
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