Title : Voice Process Executive

Key Skills : Communication, Spoken English, Spoken Hindi

Department : Voice/ Blended

Work Mode : in office

CTC : As per Standard

No. of vacancies : 60

- Freshers are eligible to apply.

- Any graduate can apply.

Job Description :

Customer Interaction : Interacting with customers or clients via phone calls to address inquiries, provide information, resolve issues, or offer support.

Customer Service : Delivering exceptional customer service by listening to customer needs, offering solutions, and ensuring a positive customer experience.

Issue Resolution : Investigating and resolving customer complaints, concerns, or problems, and ensuring customer satisfaction.

Information Handling : Providing accurate information, guidance, and assistance to customers regarding products, services, policies, and procedures.

Data Entry : Accurately documenting customer interactions, inquiries, and resolutions in the company's systems or databases.

Compliance : Ensuring compliance with company policies, industry regulations, and data privacy standards while handling customer information.

Cross-Selling or Up-Selling (Managerial Level) : In some cases, managers may be responsible for supervising employees who are engaged in cross-selling or up-selling products or services.

Training and Supervision (Managerial Level) : Supervising, training, and mentoring junior staff, ensuring they meet performance standards and goals.

Key Skills :

- Communication Skills : Excellent verbal communication skills are essential for conveying information clearly and professionally.

- Spoken English : Proficiency in spoken English is usually required, especially if English is the primary language of communication.

Spoken Hindi (if applicable) : Fluency in spoken Hindi may be necessary if the role involves communication with Hindi-speaking customers.

Customer Service : The ability to provide top-notch customer service, empathize with customers, and resolve their issues effectively.

Problem-Solving : Strong problem-solving skills to address and resolve customer concerns, often under time constraints.

Active Listening : The capacity to actively listen to customer needs and tailor responses accordingly.

Patience : Dealing with customer complaints or frustrations can require patience and a calm demeanor.

Multitasking : Managing multiple customer inquiries and tasks simultaneously.

Experience Level : The experience level typically ranges from 0 to 3 years for Voice Process Executives. Entry-level positions may require little or no prior experience. However, Voice Process Managers may require a few years of experience in a related role, and managerial experience may be necessary if overseeing a team of executives.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.