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12/02 Saurabh Kadam
Recruitment Executive at Selections HR Services Pvt Ltd

Views:7 Applications:3 Rec. Actions:Recruiter Actions:1

Executive - Customer Service - Voice/Non Voice Process - BPO (0-1 yrs)

Mumbai/Thane Job Code: 312199

Job Role : Customer Service Executive (Voice/Non-Voice Process)

- Are you a dynamic individual with excellent communication skills? Do you thrive in a fast-paced environment where providing exceptional customer service is key? If so, we have an exciting opportunity for you!

- We are urgently hiring for the position of Customer Service Executive to join our team. Whether you excel in handling customer queries over the phone or prefer the non-voice aspect of customer support, we have positions available for both voice and non-voice processes

Location and Shift Timings :

- Our office is conveniently located in Malad, making it easily accessible for candidates residing in and around the area. We offer flexible shift timings to accommodate various schedules, with shifts ranging between 11:00 am to 2:00 am, totaling a 9-hour workday. This flexibility ensures that our employees can maintain a healthy work-life balance while contributing effectively to our team.

Qualifications :

- We welcome applications from individuals with diverse educational backgrounds. Whether you're a recent graduate or a high school graduate (HSC fresher), if you possess good to excellent communication skills, we encourage you to apply. While prior experience in customer service is advantageous, it is not mandatory. We value enthusiasm, adaptability, and a passion for delivering outstanding service to our customers.

Job Description :

- As a Customer Service Executive, you will play a crucial role in representing our company and maintaining positive relationships with our customers. Your responsibilities will include:

- Handling customer queries and concerns promptly and efficiently.

- Providing accurate information and appropriate solutions to address customer needs.

- Working across both voice and non-voice processes, adapting to the requirements of each.

- Ensuring customer satisfaction by delivering exceptional service and exceeding expectations.

- Adhering to company policies, procedures, and quality standards to uphold our reputation for excellence.

Benefits :

- We understand the importance of employee well-being and strive to create a supportive work environment. In addition to competitive compensation, we offer the following benefits:

- Home drop facility to ensure safe and convenient transportation for our employees.

- Opportunities for career growth and development through ongoing training and skill enhancement programs.

- A collaborative and inclusive workplace culture that values diversity and promotes teamwork.

How to Apply :

- If you are passionate about customer service and ready to embark on a rewarding career journey with us, we invite you to apply for the position of Customer Service Executive. Please submit your resume along with a cover letter highlighting your relevant skills and experiences

- We look forward to reviewing your application and welcoming you to our dynamic team of customer service professionals dedicated to delivering excellence every day.

- Join us in shaping exceptional customer experiences and making a positive impact in the world of customer service!

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