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27/05 Sudha
HR at I-Gro Services Pvt Ltd

Views:179 Applications:62 Rec. Actions:Recruiter Actions:4

Executive - Customer Service/Telesales (0-2 yrs)

Bangalore Job Code: 119974

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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