09/02 Aakash Kadam
Recuriter at Ziphertech

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Executive - Customer Service/Support - Banking Process - BPO (0-2 yrs)

Mumbai/Navi Mumbai Job Code: 62775

CUSTOMER SUPPORT EXECUTIVE.

Open Positions : 120.

Job Description :

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Responsibilities and Duties :

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Required Experience, Skills and Qualifications :

Requirements :

- BCOM, BBA, BMS, BFS, MCOM Freshers Jobs for Banking Process. 

- 12th pass and HSC also may apply.

- Freshers and experienced may apply.

 Aakash Kadam 

7977004927

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