Executive - Customer Service - Startup (1-4 yrs)
A Gurgaon based fast growing startup firm in the cosmetics industry is looking to hire a Customer Service Executive. The company is growing rapidly and is looking to hire smart, young individuals who are open to taking new challenges and wanting to be part of a growing firm. They are looking for someone with fluent English and Hindi conversational and written skills.
The Job Role and Responsibilities :
The primary job roles and responsibilities of a customer support executive include:
1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
2. Maintaining records of transactions and interactions.
3. Appropriate and timely follow-ups wherever required.
4. Escalate unresolved queries to respective departments for accurate redressal
Competencies and Skills Required :
Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.
The major skills and competencies required for this role include :
1. Excellent communication skills
2. Good listening and problem solving skills
3. Ability to take and handle stress and pressure
4. Good interpersonal skills