Entrepreneur at SSV HR Services
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Executive - Customer Service/Sales Support (0-2 yrs)
We're Hiring Customer Services Executive For FMCG Company !!!! !!!!
Call | Whatsapp: 9773322877 | 9769106910
Designation: Customer Services Executive
Job Location: Bhandup West
Gender : Only Female
Experience: 0 - 2 yrs ( Bachelor in Hotel Management Freshers' Can apply | Hospitality Background Experience)
Skills and Qualifications: Degree in Hotel Management Preferable
Key Duties and Responsibilities :
- Booking & recording 'Direct Consumer' orders received via all sales channels (Whatsapp, Email, Website, Call).
- Coordinating with the production, dispatch & delivery team to ensure timely and accurate delivery of orders.
- Providing status updates regarding booked orders to customers and ensuring 100% client satisfaction.
- Understanding the business thoroughly after training and gaining in dept knowledge about all our products and its applications.
- Building and maintaining relationships with key customers.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Submitting weekly & monthly MIS reports.