HR Recruiter at Black & White Business Solutions
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Executive - Customer Service - Pharma (1-3 yrs)
Customer Service Executive
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
- Candidate should possess excellent oral and written communication skills
- Candidate with good customer service skills would be preferred
- Candidate should have 1 - 3 years of experience in Customer Support Voice Process.
- Prior experience in Customer Service industry will be an added advantage.
- Should be open to work in Night shifts / Rotational Shifts.
- Candidates with backlogs/arrears in their degree are not eligible
- Responsible for dealing with Domestic & International Clients
- Responsible for dealing with Clients Queries.
Requirements and Skills :
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Location : Bangalore
HR Sravani
Contact : 9742674848 { Call or Watsapp }
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