Business Support Manager at Snaphunt Pte. Ltd.
Views:6 Applications:6 Rec. Actions:Recruiter Actions:4
Executive - Customer Service - Pet Care Services (1-3 yrs)
Customer Service Executive
- Regional Role
- Fantastic work culture
- Attractive Salary & Benefits
- Our Client is a platform that has been built with the mission of helping ordinary pet parents become extraordinary through three strategic pillars; (1) Pet education and empowerment of pet parents, (2) Community connect and (3) A selection of thoughtfully curated merchandise.
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Candidate
Skills Required :
- You have at least 1 year experience within a Customer Success role, ideally within the Retail industry.
- Experience within Startup Experience would be a strong advantage.
- Experience covering Professional Services and Consumer is strong plus.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
