Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
21/09 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:33 Applications:14 Rec. Actions:Recruiter Actions:7

Executive - Customer Service - Logistics Services (0-2 yrs)

Vadodara/Baroda Job Code: 234876

- Work in a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

- Grow yourself to a Leadership Role

We are hiring for a logistics services provider focusing on global supply chain & freight forwarding solutions for international logistics requirements.

The Job Key responsibilities areas :

- Coordination with various stakeholders in the service chain for smooth execution of every job.

- To act as the bridge between the sales team + customer to fulfill customer requirements while representing - company's interests

- To participate in setting up standard operating procedures (SOP), key reporting structures + customer deliverables to ensure service delivery monitoring + identification of improvement areas.

- To initiate timely service update where possible, ensuring accuracy, consistency + timeliness.

- To organize + lead customer reviews, strategically seeking participation for customer retention.

- To identify + share opportunities with the sale development team to grow customer business, facilitating a higher return on investment (ROI) from existing customers.

- To support + drive continuous improvement initiatives for better productivity, cost savings + yield development within customer accounts

Ideal Candidate Key Competencies :

- You have at least 1 year experience ideally as a customer service in freight forwarding industry.

- You posses good knowledge of process flow with respect the import and export in freight forwarding industry.

- You are a strong networker & relationship builder

- You are adaptable and thrive in changing environments

- You are a strong team player who can manage multiple stakeholders

Add a note
Something suspicious? Report this job posting.