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10/05 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:3 Applications:8 Rec. Actions:Recruiter Actions:1

Executive - Customer Service - IT Services (1-2 yrs)

Noida Job Code: 212541

-Recognition & Rewards

We are hiring for a company that has worked with numerous brands to set up and transform their digital marketing efforts and help them make confident strides towards achieving targeted communication, stronger recall, and better ROI.

The Job

Key responsibilities areas:

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate

Key Competencies:

- You have at least 1 year experience within a Customer Service or Telesales role, ideally within the IT Services industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

- You pay strong attention to detail and deliver work that is of a high standard

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