Director at Flexiventures Pvt Ltd
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Executive - Customer Service - Inbound Process - Call Center (1-4 yrs)
We are seeking enthusiastic and customer-oriented individuals to join our team as Call Centre Executives (Inbound) at our Pune and Hyderabad locations. The ideal candidate will have 1-4 years of relevant experience in a call centre or customer service environment. As a Call Centre Executive (Inbound), you will be responsible for handling incoming calls from customers regarding product inquiries, service questions, and general assistance. You will play a crucial role in ensuring customer satisfaction and providing exceptional service.
Key Responsibilities :
- Answering incoming calls promptly and professionally.
- Responding to customer inquiries and resolving issues effectively and efficiently.
- Providing product information and assistance to customers.
- Handling customer complaints and ensuring resolution in a timely manner.
- Escalating complex issues to the appropriate department or supervisor.
- Documenting all interactions and maintaining accurate records of customer inquiries and complaints.
- Following company policies and procedures at all times.
- Achieving and maintaining performance metrics and targets.
- Collaborating with team members to achieve departmental goals.
- Continuously seeking opportunities for process improvement and efficiency.
Requirements :
- 1-4 years of experience in a call centre or customer service role.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to effectively handle challenging situations.
- Good problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle high call volumes.
- Proficiency in using computers and familiarity with CRM software.
- Flexibility to work in shifts, including weekends and holidays.
- Team player with a positive attitude and willingness to learn.
- Prior experience in a similar role in the BPO industry will be an advantage.
- Fluency in English and additional regional language proficiency will be preferred