Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Service - Hotels (1-10 yrs)
The Job :
Job Responsibilities :
- Holiday Planning : Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
- Complaint Resolution : Attending to members' complaints and discrepancies, resolving them and taking corrective action.
- Managing cancellations post-rescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
- Ensure Post holiday calls are made to obtain member feedback and generate referrals.
- To ensure that all the interactions assigned to Self are resolved within the specified time limit.
Ideal Candidate :
Required Skills : Good Performer, Multi-skilled, extrovert & good communicator
Qualifications & Experience : Graduate with a minimum 1 year of experience in Sales/ Customer Service