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20/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:8 Applications:4 Rec. Actions:Recruiter Actions:1

Executive - Customer Service - Hotels (1-10 yrs)

Cochin/Kochi Job Code: 300688

The Job :

Job Responsibilities :

- Holiday Planning : Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.

- Complaint Resolution : Attending to members' complaints and discrepancies, resolving them and taking corrective action.

- Managing cancellations post-rescission and maximizing member retention.

- To ensure quality and adherence to process and timelines as specified for each activity.

- Generating revenues for the organization

- Suggesting and helping members for up gradation, revivals and reinstatement.

- Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.

- Ensure Post holiday calls are made to obtain member feedback and generate referrals.

- To ensure that all the interactions assigned to Self are resolved within the specified time limit.

Ideal Candidate :

Required Skills :
Good Performer, Multi-skilled, extrovert & good communicator

Qualifications & Experience : Graduate with a minimum 1 year of experience in Sales/ Customer Service

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