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18/03 Neha
HR at Recruitment Firm

Views:40 Applications:3 Rec. Actions:Recruiter Actions:0

Executive - Customer Service - FMCG (0-3 yrs)

Bangalore Job Code: 115347

Hiring with a leading FMCG Company

Profile - CCE

Location - Bangalore

CTC up to 15 k (Good incentive)

Fresher can also apply

Job Description :

- Managing consumer queries come via website /whatsapp/SMS/Calls

- Attend to complaints related to delivery, product or payments etc, resolve within time limit coordinating with the team and respond to consumers

- Tracking timely order delivery, in case of delivery issues coordinate with team to ensure resolution and speak with customer to resolve issues thereof

- Maintain superior customer experience

- Document all enquiries for tracking purposes

- Managing special circumstances and needs based on inquiries.

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