Executive - Customer Service - FMCG (0-2 yrs)
Position - Customer Service Executive (Only Male)
Experience - 0-1 year
Salary - 12 - 15k + Overtime
Job location - Ludhiana / Local Candidates Pref.
Openings - 9-10
Line up candidates with good communication skills in English & knowledge of E-mail & MS- Excel.
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company's reputation.
- Keep records of calls and sales and note useful information.