We have an urgent opening one of the leading company in FMCD industry.

Please find the job details

Position : Service Executive

Experience: 2+ years

Location: Gorakhpur

Qualification: B.Tech

Roles and responsibilities:

- Supervision of Service Partner Operations

- Ensure quality of customer service provided by service partners

- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner

- Assist service partners in educating service engineers about the right attitude for handling customer interactions

- Validate replacement calls and initiate the process from service end

- Assist service partners in stock management for spare parts

- Defect Management and Trade

- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor

- Provide swift response to escalated customer issues raised by trade partners

- Perform periodic stock checks at trade partner godowns and minimize stock defects and repair costs

- Training of Service Engineers

- Provide engineering solutions to issues faced by Service Engineers

- Guide the service engineers to excel in soft skills and customer interaction

- Provide technical support to build expertise in specific product repairs and new products

- Sales and revenue

- Promote sales of accessories, IFB products, spare parts and stabilizers to the service partners

- Interface with service quality team and service partners to communicate targets and incentive schemes

Deliverable

- Quality of Service Partner operations

- Defect resolution for Trade Partners

- Technical support to service engineers

- Sale of accessories and other products

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