Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Service - FinTech (2-7 yrs)
The Offer :
- Enjoy a dynamic work culture
- Attractive Salary & Benefits
The Employer :
Our client is an online payment services provider that was established with a mission to provide essential financial services to the underserved sections of the country.
The Job :
You will be responsible for :
- Supporting clients via various communication channels including - mails, live chat, social media and on calls.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Receiving critical feedback with poise and relaying the information to relevant teams for immediate action.
- Working with various internal teams to ensure prompt and accurate response management.
- Flagging similar issues for the development / product teams to fix them on time.
- Watching out for any anomalies in usual functioning to identify threats, if any.
The Profile :
- You have at least 2 years experience within a Customer Support / Service role.
- You are a fast learner and can grasp product details quickly.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are patient by nature and have the ability to handle critical situations with calm and poise.
- You are a driven individual and can deliver quality work with minimum supervision.
- Knowledge of FinTech products existing in the market would be an advantage.
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