Proprietor at TalentSol Consulting
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Executive - Customer Service - Financial Services (1-3 yrs)
- Individual would be responsible to handle the activities been assigned by the supervisor, should be strong in communication and should have fluency in English, (Telugu or Kannada) and Hindi is desirable. Proactive and smart.
Roles And Responsibilities :
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers- accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.