Recruitment Consultant at Recruitment Firm
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Executive - Customer Service - eCommerce (5-10 yrs)
1. Attend to customer enquiries on the website
2. Nurture leads and follow up via WhatsApp
3. Maintain WhatsApp groups.
4. Arrange for video calls for customers.
5. Instagram stories - everyday.
6. Provide daily, weekly and monthly sales reports.
7. Achieve sales deadlines.
8. Respond to complaints and issues on time.
9. Assist in reputation management - customer reviews.
10. Close issues within 24 hours
11. Research Competition and submit observation
12. Coordination with present suppliers and raise PO and quality check.