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22/07 Nitin Awal
Customer service at SSV HR Services

Views:16 Applications:10 Rec. Actions:Recruiter Actions:1

Executive - Customer Service - eCommerce (2-3 yrs)

Mumbai Job Code: 168251

We're Hiring Customer Services Executive for Ecommerce Company -Work From Home

(ONLY MUMBAI BASED RESIDENTS CAN APPLY FOR THIS OPPORTUNITY )

Qualification: HSC or Any graduate

Experience: 2yrs - 3yrs Customer Services Voice Exp (International bpo voice experience preferable)

Process: Voice Process (Ecommerce)

Shift Timing: Day Rotational shift

Salary Range: Rs. 23,000 to Rs. 25,000 Inhand + Incentives

Skill Required: Excellent Verbal & Written Communication Skill

Role & Responsibilities :

- Managing incoming calls and customer service inquiries

- Identifying and assessing customers- needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Candidate needs to handle social media platforms including Facebook, LinkedIn, Twitter, Instagram, etc

- Must have prior knowledge of Handling Social Media Account for any E-commerce Co.

- Need to handle email and inbound queries via Calls, Email & Chat

System.will be provide by the company

Day rotational shift (7 am -11pm ) any 9 hrs

6 days working - 1 day rotational off

CAll | Whatsapp: 9773322877 | 9769106910

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