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06/04 Priyanka Rane
HR Consultant at SSV HR Services

Views:113 Applications:36 Rec. Actions:Recruiter Actions:6

Executive - Customer Service - eCommerce (0-5 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 154280

Urgent opening for Customer Service Executive in Social Media role.

Reach Ms. Priyanka on call or whatsapp : 8879437943

Job Location : Dadar (Prabhadevi)

Qualification : HSC / Graduate / Post Graduate

Excellent Verbal and Written Communication

Should have at least 6 Months experience in Customer Service Profile (Voice / E-mail / Chat) from any industry.

Role and Responsibilities :

- Reply to customer queries by call, e-mail and chat.

- Research customer complaints and take necessary measures to reduce them.

- Prepare various reports including the report on customer complaints and action taken to resolve them.

- Co-ordinate with various teams within the company to ensure customer's queries are addressed.

- Preparing and updating the guidelines for various CR processes.

- Analyse the customer satisfaction results and update the questions as per the business requirement.

- Work with the IT team to develop better features and services for our customers on our website.

Salary : 23K Net (PF + Other Benefits) + High Incentives

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