HR Consultant at SSV HR Services
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Executive - Customer Service - eCommerce (0-5 yrs)
Urgent opening for Customer Service Executive in Social Media role.
Reach Ms. Priyanka on call or whatsapp : 8879437943
Job Location : Dadar (Prabhadevi)
Qualification : HSC / Graduate / Post Graduate
Excellent Verbal and Written Communication
Should have at least 6 Months experience in Customer Service Profile (Voice / E-mail / Chat) from any industry.
Role and Responsibilities :
- Reply to customer queries by call, e-mail and chat.
- Research customer complaints and take necessary measures to reduce them.
- Prepare various reports including the report on customer complaints and action taken to resolve them.
- Co-ordinate with various teams within the company to ensure customer's queries are addressed.
- Preparing and updating the guidelines for various CR processes.
- Analyse the customer satisfaction results and update the questions as per the business requirement.
- Work with the IT team to develop better features and services for our customers on our website.
Salary : 23K Net (PF + Other Benefits) + High Incentives