Hiring Customer Support & Technical Support Executives

International voice & Chat process openings

Freshers/Experienced candidates can apply

Graduates & above are eligible

Excellent English speaking skills required

Candidate should be flexible with Rotational Shifts

Skill set Expectation :

1. Demonstrates a strong interpersonal skills & is able to build a climate of trust and healthy relationship

2. Dynamic & strategic planner and can take difficult & unpopular decisions.

3. Good analytical skills.

4. Good people management skills.

5. Clear thought process.

6. Good administrative skills- keeping records very simple & handy with minimum duplication.

7. Capability of thinking out of the box/ continually looks for process efficiency opportunities.

Job Description :

1. Determines requirements by working with customers.

2. Answers inquiries by clarifying desired information; researching, locating, and providing information.

3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.

4. Fulfills requests by clarifying desired information; completing transactions, forwarding requests.

5. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

6. Maintains call center database by entering information.

7. Keeps equipment operational by following established procedures; reporting malfunctions.

8. Updates job knowledge by participating in educational opportunities.

9. Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.