Talent Acquisition Team at Careerz Inn
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Executive - Customer Service - Cosmetics Business (0-4 yrs)
Customer Service Executive For Leading Cosmetic Brand
Job Responsibilities :
1. Answer general customer inquiries thought calls, chat, emails until the inquiry is closed.
2. Review orders on a daily basis for possible store assignment issues for the fulfillment, address issues.
3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
7. Work with Operations to address and resolve store issues.
For More Information Contact Soma Dhara - 9123360245