Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
17/10 Ravi
Founder & Principal professional at Talent Source

Views:388 Applications:68 Rec. Actions:Recruiter Actions:31

Executive - Customer Service - Chemical Business (2-3 yrs)

Mumbai/Navi Mumbai Job Code: 133133

Customer Service Executive - MNC chemical Co

Qualification: Any graduate prefer with PGD in Export imports / MMS operations

- Experience : 2-3 years of customer service experience required, chemical industry experience preferred

- Detail-oriented and strong ability to multi-task

- Must be able to demonstrate strong written and verbal communication skills as well as organizational skills

- Competence in general business dealings with strong mathematical skills

- Proficient in Microsoft Excel

- SAP experience preferred

- Must be able to demonstrate an ability to work well within a team

- Willingness to learn and desire to grow with the organization

- Must have oral and written proficiency in the English language

Job Description : 

- Process customer orders

- Effectively and promptly communicate import / Export and production scheduling with production, logistics, and import teams as necessary, to meet customer requirements

- Communicate delivery schedules with customers and promptly notify of changes

- Monitor and communicate order shipment progress

- Customer Service and Support

- Handle customer inquiries & special requests

- Work closely with traffic to arrange truck shipments

- Enter & maintain customer complaint tasks

- Communicate customer forecasts to sales, production & imports

- Escalate issues to management

- Provide sales leads and cancelled order information to sales

- Provide appropriate information to sales for new account setups

- Properly maintain OTIF information as required

- Perform all duties within the Company's SHE regulations. All other duties assigned by management.

Add a note
Something suspicious? Report this job posting.