Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Service - Chat & Email Support - Apparel & Sporting Goods (2-6 yrs)
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
- Work alongside & learn from best in class talent
Our client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.
The Job
You will be responsible for :
- Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
- Provide accurate information and support to customers, addressing their concerns and resolving any issues
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed productivity and quality standards set for the role
- Maintain customer data and records accurately in the designated systems
Ideal Candidate :
- You have at least 2 years experience within a Customer Service role, ideally within the Apparel & Sporting Goods, Automotive and Retail industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Chat support, email support and customer support executive
- You pay strong attention to detail and deliver work that is of a high standard
- You are adaptable and thrive in changing environments
- You are highly goal driven and work well in fast paced environments
