Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Service - Chat/Email Process (2-5 yrs)
-Opportunity within a company with a solid track record of performance
-Work alongside & learn from best in class talent
-Attractive Salary & Benefits
Our client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.
The Job
Customer Service Executive Duties:
- Respond promptly and professionally to customer inquiries received through email and chat platforms.
- Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
- Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
- Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
- Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
- Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Meet or exceed productivity and quality standards set for the role.
- Maintain customer data and records accurately in the designated systems.
Ideal Candidate
- Candidate should ideally have 2 - 5 years of experience in the similar profile
- Graduate (Any)
- Previous experience in customer service or a similar role is preferred.
- Strong written communication skills in English, including excellent grammar, punctuation, and spelling to be able to effectively liaise with stakeholders in the region.
- Proficiency in typing with a high level of accuracy and speed.
- Ability to multi-task and effectively manage time in a fast-paced environment.
- Good problem-solving skills and the ability to think critically.
- Excellent interpersonal skills with a customer-centric approach.
- Proficiency in using computers and knowledge of email and chat platforms.