HR at Giftwiz Agrotech Pvt Ltd
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Executive - Customer Service - Call Centre (1-2 yrs)
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
Requirement :
- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- 1-2 years of relevant experience with customer service and call centres in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English and the southern languages especially Tamil, Kannada, Telugu, tulu.
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