Director/Founder at Xcell Talents
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Executive - Customer Service - BPO (1-7 yrs)
Individual KRAs :
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Keep accurate records and document customer service actions and discussions.
Professional Competencies :
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques
- Proficiency in English.
- Simple, unambiguous, understandable communication skills.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry's latest technology trends and applications.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
