HR Recruiter at Symphony Tech Solution
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Executive - Customer Service - BPO (1-5 yrs)
Customer Service Executive
- Maintain Customer focus at all times and respond to customers enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
- Work within agreed service levels, striving to exceed customer expectations.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
- Is able to effectively use automated information systems.
- Maintain professional working relationship with internal and external customers, and colleagues.
- Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
- Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
- Assist in documenting any requirements information and process maps clearly and to the agreed standards.
- Update the client on the status of the order. Handle MIS, generate reports.
- Handling Complaints/escalations.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
