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19/09 Vinay
Senior Executive - Talent Acquisition at ACT

Views:12 Applications:5 Rec. Actions:Recruiter Actions:0

Executive - Customer Service - BPO (1-3 yrs)

Chennai Job Code: 234319

Executive - Customer Service

Location : Chennai

Reporting to : Team Leader - Customer Service

Purpose of the Role :

- The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description : 

- To provide customer satisfaction on every call / e-mail.

- To ensure closure of the ticket / e-mail within the prescribed TAT

- To provide speedy resolution

- Willingness to work in rotational Off & rotational Shifts

- To resolves product or service problems by clarifying the customer's complaint

Key Result Areas :

- This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education : Graduate or equivalent

Work Experience : 

- Minimum of 1 - 3 Years of work experience

- Experience in customer service or call center background is preferred

- Strong communication skills

- Good interpersonal skills

- Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Venue :

Address : TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028

Contact Person Name : Vinay

Mobile Number : 9500081279

Time : 10:00 AM to 3:00 PM

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