CEO at Jobonymous
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Executive - Customer Service - BPO (0-7 yrs)
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain customer accounts by recording account information.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
Process Name:
1. Airtel Premium Postpaid
2. Airtel - Internet service and product
Candidate should be ready for 20 days unpaid Training
Excellent English skills - Ability to Speak, Read & Write
Candidate should be ready for rotational shifts
Noida Location
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