12/04 Prajakta shelar
HR TL at Genetic callnet pvt. Ltd.

Views:43 Applications:7 Rec. Actions:Recruiter Actions:4

Executive - Customer Service - BPO (0-4 yrs)

Mumbai/Navi Mumbai Job Code: 70532

- Open and maintain customer accounts by recording account information.

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintain financial accounts by processing customer adjustments.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

- Prepare product or service reports by collecting and analyzing customer information.

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