Executive - Customer Service - BPO (0-1 yrs)
Job description :
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
- Candidate should possess excellent oral and written communication skills
- Candidate with good customer service skills would be preferred
Job Types : Fresher, Full-time
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
