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09/01 HR
Proprietor at OSR Consulting Services

Views:131 Applications:34 Rec. Actions:Recruiter Actions:15

Executive - Customer Service - Banking Process (0-1 yrs)

Bangalore Job Code: 142354

Position - Customer Service Executive - 24/7 SBI Process

Location:  Hebbal, Bangalore

- Work from Office

- Male Candidates only

- 9 hours shift - Rotational shift (24/7)

- Rotational Weekly - off

- Excellent communication skills - English along with any regional language (Tamil, Telugu, Malayalam, Kannada)

Job Responsibilities and Duties :

- Answer incoming calls and respond to customer's emails/ chats

- Management and resolve customer complaints

- Route calls to appropriate resources, Identify and escalate issues to supervisors

- Provide product and service information to customers

- Research required information using available resources

- Research, identify, and resolve customer complaints

- Document all call information according to standard operating procedures

- Complete call logs and reports & Other duties as assigned

Customer Service Executive Qualifications and Skills :

- PUC, Graduate or equivalent

- Freshers / experienced in domestic call center can apply

- Ability to handle stressful situation appropriately

Salary Per month: Rs. 13231 + PF + ESI - Per month (CTC - 16231/- Per month)

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