Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Service - AutoTech (0-2 yrs)
- Strong opportunities to progress your career
- Be associated with a leading Autotech company
- Experience working in a fun and vibrant environment
Our client is a one-stop Autotech platform providing an immense selection of auto parts with great prices and fast shipping along with world-class customer service.
The Job :
You will be responsible for :
- Providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Supporting clients during the onboarding process
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
The Profile :
- You have at least 1 year experience in eCommerce, Customer Service or Customer Success, ideally within the Internet industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You pay strong attention to detail and deliver work that is of a high standard